Performance Guaranteed Products
Simply put, we back our Performance Guaranteed products to perform as well as anything else on the market, regardless of price. If you disagree that a Performance Guaranteed product performs comparably to similar products from the big brands, we will refund you. Easy as.
Our goal is to minimize your financial risks while finding the best parts for your riding. In this spirit, we offer Performance Guarantees on some products which can significantly impact your riding experience. These are the kinds of products which name brands charge steeply for, and cheaper alternatives often have inferior performance.
Products that carry a performance guarantee have the following image displayed on their product page.
Any product page that contains this image is a Performance Guaranteed Product
If you’re dissatisfied with a guaranteed product please get in touch with us at firstname.lastname@example.org. We will arrange a return, at our own expense, and a full refund of the product (excluding initial shipping). We will also ask why you don't like the product. We love positive feedback, but we can only get better if we know where we’ve under-performed!
In some cases, it may be more appropriate to replace the product because of a suspected manufacturing defect. Defects happen from time to time and that would be an unfortunate reason to dismiss a usually good product. We’ll work with you to make sure the right remedy (refund or replacement) is chosen for your situation.
We only offer the Performance Guarantee once per product for each customer*. Please do not abuse this guarantee, it is offered in goodwill to help you discover alternative products with less financial risk.
* Of course 2 pairs of brake pads will be covered :)